Privacy Policy
Last Updated: 14 March 2025
elynoravex respects your privacy and takes the protection of personal information seriously. This policy explains how we collect, use, store, and safeguard your data when you interact with our activity-based budgeting services and educational programs. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and are committed to transparency in all our data practices.
Information We Collect
We gather different types of information depending on how you engage with our services. Some information you provide directly to us, while other data gets collected automatically through your use of our platform.
Personal Information You Provide
When you sign up for our learning programs or request information about activity-based budgeting services, you'll share certain details with us:
- Full name and contact details including email address and phone number
- Postal address for program materials and correspondence
- Professional background and current employment information
- Educational history and qualifications relevant to financial training
- Payment information processed through secure third-party providers
- Communication preferences and areas of interest within budgeting education
Automatically Collected Data
Our platform collects technical information to improve user experience and maintain security:
- IP addresses and device identifiers
- Browser type, operating system, and screen resolution
- Pages visited, time spent on each section, and navigation patterns
- Referring websites and search terms used to find us
- Learning module progress and assessment completion data
We never collect sensitive information such as health records, political opinions, or religious beliefs unless you voluntarily provide such information in direct communications with our support team.
How We Use Your Information
The data we collect serves specific purposes related to delivering quality education and maintaining our services. We don't use your information for unrelated activities without your explicit permission.
| Purpose | Information Used |
|---|---|
| Program enrollment and delivery | Contact details, educational background, learning progress data |
| Payment processing | Billing information, transaction records |
| Platform improvement | Usage patterns, feedback, technical performance data |
| Customer support | Contact information, communication history, technical issues |
| Marketing communications | Email address, program interests, past enrollment history |
We may also use aggregated, non-identifiable data for research purposes to develop better educational content and understand trends in activity-based budgeting education. This information can't be traced back to individual users.
Data Sharing and Third Parties
elynoravex doesn't sell your personal information to anyone. That said, we do work with trusted service providers who help us run our educational programs and maintain our platform.
Service Providers We Work With
These companies process data on our behalf under strict confidentiality agreements:
- Payment processors for secure transaction handling
- Cloud hosting services for data storage and platform operation
- Email service providers for program communications
- Analytics platforms for usage statistics (with IP anonymization)
- Learning management system providers for course delivery
Legal Disclosures
We might share your information when required by Australian law, court orders, or government regulations. This includes responding to valid legal requests from law enforcement or regulatory bodies. We'll notify you about such requests unless legally prohibited from doing so.
If elynoravex undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before any such transfer and explain how the new privacy policy might differ.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a portable format within 30 days.
Correction Rights
Ask us to correct inaccurate or incomplete information. We'll update your records promptly after verification.
Deletion Requests
Request deletion of your personal data, subject to legal retention requirements and active service obligations.
Marketing Opt-Out
Unsubscribe from promotional emails anytime using the link in each message or by contacting us directly.
Data Portability
Receive your information in a structured, commonly used format to transfer to another service provider.
Object to Processing
Object to specific uses of your data, particularly for direct marketing or research purposes.
To exercise any of these rights, send a written request to our privacy officer at the contact details provided below. We'll respond within 30 days and may need to verify your identity before processing certain requests.
Data Security Measures
We take technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our security practices reflect industry standards for educational institutions handling personal data.
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage for sensitive personal information at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with secure off-site storage
- Firewall protection and intrusion detection systems
Organizational Practices
Our team follows strict internal policies. Staff members access personal information only when necessary for their job functions. Everyone who handles your data receives training on privacy principles and data protection requirements.
Despite our best efforts, no system is completely secure. If we detect a data breach that could seriously impact your privacy, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods based on legal requirements and business needs.
| Data Type | Retention Period |
|---|---|
| Active student records | Duration of enrollment plus 7 years |
| Financial transaction records | 7 years from transaction date (tax compliance) |
| Marketing communications data | Until you opt out or 3 years of inactivity |
| Website usage analytics | 26 months in aggregated form |
| Support correspondence | 3 years after final interaction |
When we no longer need your information, we securely delete or anonymize it. Deletion methods vary depending on data type but ensure information can't be reconstructed or recovered.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and understand how visitors use our platform. You can control cookie preferences through your browser settings.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like login sessions and secure access
- Performance cookies: Help us understand which pages work well and which need improvement
- Functional cookies: Remember your preferences and personalize your experience
- Analytics cookies: Provide aggregated statistics about site usage and visitor demographics
We don't use advertising cookies or share cookie data with third-party advertisers. Most browsers allow you to refuse cookies, though some site features may not work properly if you disable them completely.
Children's Privacy
Our services target adults interested in professional financial education. We don't knowingly collect information from anyone under 18 years old without parental consent. If you're under 18 and want to enroll in our programs, please have a parent or guardian contact us first.
If we discover we've inadvertently collected data from someone under 18 without proper consent, we'll delete that information promptly.
International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your data might be processed in other countries.
When we transfer data internationally, we ensure adequate protections through standard contractual clauses or by verifying that the receiving country has privacy laws substantially similar to Australian requirements. You can request details about specific international transfers by contacting our privacy officer.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the new policy takes effect.
Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with the changes, you can close your account or contact us to discuss your concerns.
Making a Complaint
If you believe we've mishandled your personal information or violated your privacy rights, please contact our privacy officer first. We take complaints seriously and will investigate promptly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information
Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Privacy Questions?
For questions about this policy or how we handle your information, reach out to our privacy officer:
elynoravex Privacy Officer
GPO Box 2474 Darwin NT 0801, Australia
Email: contact@elynoravex.com
Phone: +61 2 6161 3020
We typically respond to privacy inquiries within 5 business days.